Returns & Exchanges Policy

General Merchandise 

• We accept returns, however, exceptions do apply. Please check with customer service on all returns.
• Please read information below for all returns.

Personalized merchandise

• Personalized merchandise is non-refundable i.e. embroidered or screen-printed merchandise.
• Please read information below for all returns.

Final Sale items

• Final Sale Items are non-refundable.
• Please read information below for all returns.

All Returns

• All returns must have prior authorization. You must contact Caddens Sportstown Customer Service to obtain a return authorization (RA) code.
• Please include the RA code with the returned merchandise. 
• All returned items must be in saleable condition. 
• All returned items must have original packaging and be in its original condition. 
• Customers are responsible for all shipping charges associated with the return of product. 
• Returns may be subject to a 15% - 20% restocking fee. 
• When you receive your shipment, inspect all cartons before signing the delivery receipt. All shortages or visual damages must be noted on the delivery receipt at the time of delivery. 
• You must notify our customer service department of any shortages or damaged merchandise within 48 hours of receipt.
• You must also notify us within 48 hours of receipt of intent to return merchandise.
• A 20% restocking fee will be charged on all group sales returns. 
• Please read above information on general merchandise. Unless specified differently under group sales, the information under general merchandise also applies to group sales.

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